ClearBalance Blog

Our take — and impressions from others — about healthcare revenue cycle, patient financing trends and the patient pay experience.

Successful Retirement Planning Must Include Healthcare Expenses

July 17, 2016 — This is the first post in a four-part series exploring how the various generations are preparing for healthcare costs, starting with the plight of baby boomers headed toward retirement. Subsequent installments will reflect the challenges faced by Generation X and Generation Y (also known as Millennials). A top concern for people of ...
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Consumers Want Access to Healthcare Price Information; Teaching Them to Fish is the Next Step

June 17, 2016 — As the consumerism movement grows, patients are empowered not only to educate themselves about basic health concerns, but also the costs associated with care. Between the rising cost of healthcare itself and the larger portion of those costs that individuals are shouldering, more Americans are taking the initiative to find options ...
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Millennials Force Healthcare in Digital Direction

March 10, 2016 — Millennials raised in the digital age with the convenience of online services are driving healthcare providers to change how they engage with patients and improve the customer service aspect of care. While older generations value in-person communication and cultivating relationships with medical professionals, millennials desire a different approach. Accustomed to instant gratification, ...
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Finance Still Tops List of Hospital CEO Concerns

March 1, 2016 — The pendulum continues to swing back toward financial. Releasing its annual list of hospital CEOs’ top concerns, the American College of Healthcare Executives (ACHE) president Deborah Bowen says senior leaders “have their eye on their organizations’ financial strategy, and they are also making strides in moving forward with patient safety and ...
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Redefining Patient Responsibility for a New Era

Excerpted from HFM Magazine Feb. 16, 2016 — As patients assume responsibility for a growing proportion of their healthcare costs, providers face a financial burden from having to write off costs for patients who cannot afford to pay their share. Providers can benefit from developing programs to alleviate this burden. In 2013, more than 60 percent of ...
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Revenue Cycle: Cost Center or Strategic Asset?

Article originally written by Lola Butcher Jan. 17, 2016 — Traditionally, most health systems have viewed the revenue cycle as a cost center, evaluating success based on the ability to minimize costs. That approach may limit technology investments and staff that can make a financial impact on revenue cycle functions. “Healthcare executives, especially finance executives, really need ...
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In Waning Days of 2015 … Congress Pushes for Delay in Cadillac Tax

Jan. 7, 2016 — Lawmakers’ recent delay to adopt the Affordable Care Act’s Cadillac tax gives Congress time to make adjustments to the regulation. In the election year, healthcare once again will factor heavily into campaign rhetoric. The delay, from 2018 to 2020, was included in a year-end tax and spending package that also makes the ...
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Patient Loan Programs Have Changed for the Better

Jan. 23, 2015 — At least one in six healthcare providers offer their community a patient loan program. And, with the continued increase in high deductible plans, more providers are implementing patient friendly loan programs. Usage is expected to surge by as much as 50% this year. However, the industry’s reputation still suffers from the poorly ...
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Overcoming the Patient Pay Problem Requires Patient Engagement

Dec. 16, 2014 — Health insurance coverage alone is not indicative of patients’ ability to pay their medical bills. As consumers increasingly gravitate toward high-deductible health plans (HDHPs) because of the low premiums, many still cannot afford the high deductibles, thus creating greater amounts of bad debt. Providers are revisiting collection efforts, hoping to engage patients and ...
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ClearBalance Lending Up; Financing Fills Need in Hospital Billing

Sept. 9, 2013 — The number of patient loans made by San Diego-based lender ClearBalance® has grown 76 percent from last year as the number high-deductible health insurance plans increases. With high deductibles come high costs to patients, who can’t always afford to pay $2,000 or even $10,000 to the hospital up front. Patient financing as offered ...
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