Category: ClearBalance Blog

Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You

By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate … Continue reading “Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You”

Excellent Customer Service Balances High Tech with High Touch

By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”

Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns

Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity … Continue reading “Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns”

Patient Experience Week — Recognizing Everyone Who Engages with the Patient

April 24, 2017 — Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people … Continue reading “Patient Experience Week — Recognizing Everyone Who Engages with the Patient”

Meeting with the People: ClearBalance and Novant Health Partner for the Greater Charlotte Health & Fitness Expo

Jan. 17, 2017 — ClearBalance, along with Novant Health, will be exhibiting at the Greater Charlotte Health & Fitness Expo in North Carolina in late January. While Novant Health has been involved with the expo for several years, this will be our first time there – and we’re looking forward to it. The expo is … Continue reading “Meeting with the People: ClearBalance and Novant Health Partner for the Greater Charlotte Health & Fitness Expo”