Tag: affordable healthcare

Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You

By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate … Continue reading “Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You”

Excellent Customer Service Balances High Tech with High Touch

By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”

Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns

Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity … Continue reading “Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns”

Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance

ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were … Continue reading “Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance”

Consumers Expect Long-Term Patient Financing to Help Afford Care

Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect their … Continue reading “Consumers Expect Long-Term Patient Financing to Help Afford Care”

HFMA Region 8 Mid America Summer Institute

Mosaic Life Care’s Deborah Vancleave and Vince Koch of ClearBalance will participate in SPARK sessions during the HFMA Region 8 Mid America Summer Institute. Catch their discussion, “Making Care Affordable Without Sacrificing Financial Performance,” Tuesday, Aug. 8, 1-1:30 p.m.

Patient Experience Week — Recognizing Everyone Who Engages with the Patient

April 24, 2017 — Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people … Continue reading “Patient Experience Week — Recognizing Everyone Who Engages with the Patient”