By Laurie Heavey, VP Strategic Marketing We all know that patients carry more of the payment burden for their medical care. And with so much negative publicity about sending patients to bad debt collections, health systems need to manage a delicate balance between collecting what they’re rightfully owed and giving patients reasonable payment options. The … Continue reading “A Call to Action 20 Years After “To Err Is Human” – Getting to Zero Patient Bad Debt”
Tag: affordable healthcare
SAN DIEGO – June 10, 2019 –Until recently, medical groups and primary care physicians were largely immune to consumer forces of convenience and affordability that have affected hospitals and health systems. That’s because physicians historically enjoyed “repeat business” through generations of people who found familiarity and comfort with their longtime family physician. However, that’s all … Continue reading “Physician Practices Offer ClearBalance Financing Program to Boost Patient Experience and Loyalty”
Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You
By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate … Continue reading “Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You”
By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”
Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity … Continue reading “Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns”
Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance
ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were … Continue reading “Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance”
Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect their … Continue reading “Consumers Expect Long-Term Patient Financing to Help Afford Care”
ClearBalance President and CEO Bruce Haupt is a panelist for the discussion, “Enhancing Access, Affordability and Equity of Care,” during the AHA Executive Forum, Dec. 4-5 in Chicago. See you there.
Mosaic Life Care’s Deborah Vancleave and Vince Koch of ClearBalance will participate in SPARK sessions during the HFMA Region 8 Mid America Summer Institute. Catch their discussion, “Making Care Affordable Without Sacrificing Financial Performance,” Tuesday, Aug. 8, 1-1:30 p.m.
April 24, 2017 — Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people … Continue reading “Patient Experience Week — Recognizing Everyone Who Engages with the Patient”