By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”
Tag: healthcare consumerism
Join Wendi Bennett, Director of Patient Finance at Novant Health, as she describes the health system’s strategy to anticipate and meet consumer needs for medical cost estimates, price transparency and affordable payment options. The webinar is hosted by the Georgia chapter of HFMA, Wednesday, Feb. 6, 2-3P Eastern. Register now.
In today’s society, health systems must serve twin goals for the community: fulfilling fundamental care needs while also driving visionary requirements for the community at large. In fact, health system leaders often participate and even spearhead strategic partnerships with local commercial and civic organizations to create the conditions for citizens to be as healthy as … Continue reading “Being a Community Leader Helps Healthcare”
Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance
ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were … Continue reading “Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance”
Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect their … Continue reading “Consumers Expect Long-Term Patient Financing to Help Afford Care”
Hackensack Meridian Health, Novant Health, VCU Health, Mosaic Life Care Named Top Winners for Patient Financing Performance
ClearBalance Honors Health Systems that Balance Patient Pay Affordability and Revenue Cycle Improvement SAN DIEGO, June 25, 2018 — Hackensack Meridian Health in New Jersey, Novant Health in North Carolina, VCU Health in Virginia and Mosaic Life Care in Missouri are top winners in the 2018 ClearBalance® Patient Financing Performance awards. The annual awards program … Continue reading “Hackensack Meridian Health, Novant Health, VCU Health, Mosaic Life Care Named Top Winners for Patient Financing Performance”
More Health Systems Turn to ClearBalance Patient Financing SAN DIEGO, June 4, 2018 – Maximizing patient reimbursement is a No. 1 priority, according to 57 percent of health system leaders responding to a patient pay trends survey by Vantedge Research and ClearBalance®. And 54 percent regard patient loyalty as important to solidifying future market share. … Continue reading “Focus on Patient Reimbursement Remains High Priority”
Be sure to visit the ClearBalance booth during HFMA Metro NY’s 59th Annual Institute, March 8-9 in Uniondale, NY.
Hear featured speakers Gerilynn Sevenikar, VP of Revenue Cycle, Sharp Healthcare, and Deborah Vancleave, VP of Revenue Cycle, Mosaic Life Care, during the HIMSS Revenue Cycle Solutions Summit, March 5 in Las Vegas.
Be sure to stop by the ClearBalance booth to hear the latest results of the 3rd annual Healthcare Consumerism study. Visit with us at the HFMA Region 2 Fall Conference in Verona, NY.