By Laurie Heavey, VP Strategic Marketing  We all know that patients carry more of the payment burden for their medical care. And with so much negative publicity about sending patients to bad debt collections, health systems need to manage a delicate balance between collecting what they’re rightfully owed and giving patients reasonable payment options. The good ...

By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate of ...

By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their payment ...

Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity ...

In today’s society, health systems must serve twin goals for the community: fulfilling fundamental care needs while also driving visionary requirements for the community at large. In fact, health system leaders often participate and even spearhead strategic partnerships with local commercial and civic organizations to create the conditions for citizens to be as healthy as ...

We know last year was a tremendous year for mergers and acquisitions in healthcare. One study by Kaufman Hall found that the number of mergers increased by 13% in 2017 compared to 2016, with twice as many “big-ticket” mergers last year. Many claim these mergers are good for the industry, particularly in terms of cost-savings. Yet, ...

Most Americans, even those with insurance, struggle with their cost of care. It’s an unexpected expense. When we refer to patient pay, we’re no longer talking about those without insurance, but those who have insurance and still bear a significant cost of their care. When 81 percent of single workers have an average deductible of ...

May 8, 2017 — Voted one of the nation’s best places to work in healthcare by Becker’s Hospital Review, Winston-Salem, North Carolina-based Novant Health operates with a mission of improving the health of communities, one person at a time. Novant Health is making a notable shift in its culture, looking to create a “Revenue Cycle Revolution” ...

April 24, 2017 — Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people ...

Jan. 17, 2017 — ClearBalance, along with Novant Health, will be exhibiting at the Greater Charlotte Health & Fitness Expo in North Carolina in late January. While Novant Health has been involved with the expo for several years, this will be our first time there – and we’re looking forward to it. The expo is ...