UPMC Pinnacle Revenue Cycle Team Creates Positive Patient Financial Experience

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A Focus on Patient Engagement Enhances Satisfaction and Financial Performance Harrisburg, Penn., June 24, 2019 – UPMC Pinnacle has undergone significant operational changes, including overhauling its revenue cycle IT system and adding new facilities throughout south central Pennsylvania. In September 2017, the health system joined UPMC. Throughout UPMC Pinnacle’s history, the Revenue Cycle team continues […]

Patient Financing Newcomers See Significant Impact in Less Than a Year

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(L-R) HFMA’s Todd Nelson, Patrice Taleff, UPMC Pinnacle, Karen Hoffman, CentraCare Health, Stacey Russell, MaineGeneral Health and Pete Thompson, ClearBalance ClearBalance Honors CentraCare Health and MaineGeneral Health for Improved Revenue Cycle and Patient Satisfaction Metrics  SAN DIEGO, June 24, 2019 – CentraCare Health in Minnesota and MaineGeneral Health in Maine have been named 2019 Patient Financing […]

Physician Practices Offer ClearBalance Financing Program to Boost Patient Experience and Loyalty

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SAN DIEGO – June 10, 2019 –Until recently, medical groups and primary care physicians were largely immune to consumer forces of convenience and affordability that have affected hospitals and health systems. That’s because physicians historically enjoyed “repeat business” through generations of people who found familiarity and comfort with their longtime family physician. However, that’s all […]

Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You

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Money in Needle

By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate […]

Excellent Customer Service Balances High Tech with High Touch

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By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their […]

Being a Community Leader Helps Healthcare

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In today’s society, health systems must serve twin goals for the community: fulfilling fundamental care needs while also driving visionary requirements for the community at large. In fact, health system leaders often participate and even spearhead strategic partnerships with local commercial and civic organizations to create the conditions for citizens to be as healthy as […]

Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance

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ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were […]

Consumers Expect Long-Term Patient Financing to Help Afford Care

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  Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect […]

ClearBalance ROI Value Model Receives HFMA Peer Review Designation for Fourth Consecutive Year

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Posted by Healthcare Financial Management Association Chicago, IL, Sept. 17, 2018 (GLOBE NEWSWIRE) — The Healthcare Financial Management Association (HFMA) today announced that, following rigorous review, ClearBalance® has once again achieved the “Peer Reviewed by HFMA®” designation for its ROI Value Model™. The ClearBalance ROI Value Model identifies a healthcare provider’s cost to collect patient […]