Category: ClearBalance Blog

How Healthcare Remains True to Its Mission — Providing Affordable Healthcare for All

By Bruce Haupt, President & CEO The new decade is here. In 2020, we can expect healthcare pricing and affordability to take center stage as the presidential race kicks into gear. With the focus on affordable healthcare, we have an opportunity to help people who are most vulnerable manage to pay for the healthcare they … Continue reading “How Healthcare Remains True to Its Mission — Providing Affordable Healthcare for All”

A Call to Action 20 Years After “To Err Is Human” – Getting to Zero Patient Bad Debt

By Laurie Heavey, VP Strategic Marketing  We all know that patients carry more of the payment burden for their medical care. And with so much negative publicity about sending patients to bad debt collections, health systems need to manage a delicate balance between collecting what they’re rightfully owed and giving patients reasonable payment options. The … Continue reading “A Call to Action 20 Years After “To Err Is Human” – Getting to Zero Patient Bad Debt”

Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You

By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate … Continue reading “Pre-service to Next Service Patient Financial Journey — Ensuring a Payment Path Ultimately Leads Back to You”

Excellent Customer Service Balances High Tech with High Touch

By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”

Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns

Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity … Continue reading “Kiplinger Poll Affirms Healthcare Costs Top List of Retirement Concerns”

Patient Experience Week — Recognizing Everyone Who Engages with the Patient

April 24, 2017 — Today marks the start of Patient Experience Week (PX Week). Conceived by The Beryl Institute in 2014, PX Week recognizes and encourages global efforts to improve the healthcare experience for patients, their families and caregivers. PX Week “provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people … Continue reading “Patient Experience Week — Recognizing Everyone Who Engages with the Patient”