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Patient Pay 2025

At some point all of us are healthcare consumers. What can be avoided is the anguish and stress people feel about healthcare costs – often when they’re at their most vulnerable. More than one-third of consumers avoid care because they think they can’t afford it . The way we can make a difference during the next five years is to do more to make care affordable.

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About ClearBalance HealthCare

ClearBalance® HealthCare has been helping people when it matters most, providing sensible patient financing solutions since 1992. We are at the forefront of patient pay management, always setting and delivering a high bar for patient financing solutions, patient reimbursement, revenue cycle IT expertise and the consumer experience. The ClearBalance program features the only HFMA Peer Reviewed ROI Value Model™, which identifies a providers’ cost to collect patient pay and sets nationally recognized benchmarks for a long-term financing alternative.

Subject Matter Experts

ClearBalance thought leaders are available to speak on a variety of healthcare revenue cycle topics ranging from financing strategies and trends to patient pay metrics and revenue cycle technology. Contact us for your next article or blog.

Bruce Haupt

President & CEO

Craig Webster

EVP Operations

Patient Pay Resources

Healthcare Consumerism Study

ClearBalance regularly surveys its patient account holders to understand their healthcare financing pain points and expectations.

ClearBalance ROI Value Model – Peer Reviewed by HFMA

Now in its sixth consecutive year of Peer Review status, ClearBalance® HealthCare initially achieved Peer Review recognition for its ROI Value Model in 2015. The model is the first and only tool to establish nationally recognized patient financing performance standards. In 2016 ClearBalance announced its inaugural ROI Value Model Performance Awards. The program measures health systems’ annual metrics to reduce bad debt from patient pay.

Peer Reviewed by HFMA

2020 Award Winners:

Top Performer ROI

  • CentraCare Health
  • UPMC Pinnacle

Greatest Patient Impact

  • MaineGeneral Health
  • Novant Health
  • Kettering Health
  • Campbell County Health
  • Confluence Health

Top Performer Award Winners

What healthcare consumers say about their cost of care
and patient financing options