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  • Best in Klas Patient Financial Services 2021
  • Peer Reviewed by HFMA
  • Black Book

ClearBalance Resources

Explore news, events, archives and information on how ClearBalance Healthcare® helps healthcare providers deliver a rewarding patient financial experience and improve revenue cycle outcomes.

White Paper

Patient Pay 2025

Since 2010, changes in healthcare coverage with patient’s financial cost of care, including higher deductibles, has become a burden to both consumers and healthcare providers. But we can make a difference to make care more affordable for consumers and take the stress off cost management for providers. Download the whitepaper

Blog Posts

October 11th, 2021

Healthcare Consumerism and the Future of Patient Pay: Three Takeaways

Consumer out-of-pocket spending for all types of healthcare services is estimated to hit just under $492 billion by the end of 2021, still down from $540 billion in consumer out-of-pocket spending pre-pandemic. It’s clear consumers still are delaying care. If there is to be financial recovery in 2022, how should…

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March 30th, 2021

What Do Consumers Expect for Patient Financing Post Pandemic?

Like all businesses, healthcare organizations are focused on revenue recovery in 2021 and 2022, with a key being how to recover volume in all care settings. Patients are at the center of this rebound. As healthcare providers adapt their business model post-pandemic, they must influence consumer behavior – both to…

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February 15th, 2021

The 3 Cs of Patient-Friendly Payment Options

Erika Grotto, editor and host of HFMA’s Voices in Healthcare Finance podcast, sat down with ClearBalance HealthCare® VP of Marketing, Laurie Heavey, to discuss revenue cycle priorities for patient out-of-pocket costs. ClearBalance’s patient financing solution, which recently was named Best in KLAS for patient financial services, offers hospitals and health systems a proven,…

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Patient Pay Resources

Front-end Revenue Cycle Revamp

ClearBalance regularly surveys its patient account holders to understand their healthcare financing pain points and expectations.

Get the Annual Front-end Revenue Cycle Revamp Study. Download the executive brief.


ClearBalance Consumerism Study

Listen in to the latest results of the ClearBalance Healthcare Consumerism study. Joining us to dive into the results with Cynthia Porter, principal of Porter Research. For nearly 30 years, Cynthia and her team have specialized in healthcare industry market research and have tracked consumers’ perceptions about healthcare costs and expectations about how healthcare organizations can make care affordable.

Listen to the Healthcare Experience Podcast.


ClearBalance ROI Value Model – Peer Reviewed by HFMA

Now in its sixth consecutive year of Peer Review status, ClearBalance HealthCare® initially achieved Peer Review recognition for its ROI Value Model in 2015. The model is the first and only tool to establish nationally recognized patient financing performance standards. In 2016 ClearBalance announced its inaugural ROI Value Model Performance Awards. The program measures health systems’ annual metrics to reduce bad debt from patient pay.

2021 Award Winners

Announcing its seventh annual Top Performers, ClearBalance recognizes 15 health systems from across the country

View all winners

2017-2020 Award Winners

Hackensack Meridian Health and
St. Vincent in making care affordable

Hackensack Meridian Health, Novant Health,
VCU Health and Mosaic Life Care for patient financing performance

CentraCare Health and MaineGeneral Health
for improved revenue cycle and patient satisfaction metrics

Seven health systems for ROI and greatest patient impact



See why we are the top-rated healthcare financing solution.

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