By Bruce Haupt, President & CEO The new decade is here. In 2020, we can expect healthcare pricing and affordability to take center stage as the presidential race kicks into gear. With the focus on affordable healthcare, we have an opportunity to help people who are most vulnerable manage to pay for the healthcare they […]
By Laurie Heavey, VP Strategic Marketing We all know that patients carry more of the payment burden for their medical care. And with so much negative publicity about sending patients to bad debt collections, health systems need to manage a delicate balance between collecting what they’re rightfully owed and giving patients reasonable payment options. The […]
SAN DIEGO – June 10, 2019 –Until recently, medical groups and primary care physicians were largely immune to consumer forces of convenience and affordability that have affected hospitals and health systems. That’s because physicians historically enjoyed “repeat business” through generations of people who found familiarity and comfort with their longtime family physician. However, that’s all […]
By Laurie Heavey, VP Strategic Marketing Spurred by the need to treat the patient as a payer, along with continued calls for price transparency, more health systems are having the financial conversation earlier in the patient care process. Today, the patient financial journey begins with pre-service scheduling. During pre-service conversations, patients typically want an estimate […]
By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance® 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their […]
Here’s something to add to your retirement bucket list: healthcare. A recent Kiplinger poll indicates that healthcare costs top the list of Americans’ concerns when planning for retirement. Medical care ranks among the top three categories people expect to spend more on in retirement, along with travel and visiting family. In a related report, Fidelity […]
ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were […]
Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect […]
ClearBalance President and CEO Bruce Haupt is a panelist for the discussion, “Enhancing Access, Affordability and Equity of Care,” during the AHA Executive Forum, Dec. 4-5 in Chicago. See you there.
Mosaic Life Care’s Deborah Vancleave and Vince Koch of ClearBalance will participate in SPARK sessions during the HFMA Region 8 Mid America Summer Institute. Catch their discussion, “Making Care Affordable Without Sacrificing Financial Performance,” Tuesday, Aug. 8, 1-1:30 p.m.