The 3 Cs of Patient-Friendly Payment Options

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Erika Grotto, editor and host of HFMA’s Voices in Healthcare Finance podcast, sat down with ClearBalance HealthCare® VP of Marketing, Laurie Heavey, to discuss revenue cycle priorities for patient out-of-pocket costs. ClearBalance’s patient financing solution, which recently was named Best in KLAS for patient financial services, offers hospitals and health systems a proven, consumer-centric solution […]

Health Systems Use ClearBalance Patient Financing as a Crucial Component of Revenue Recovery

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SAN DIEGO – Jan. 26, 2020 – Faced with continued, mounting AR and fewer staff to manage patient balances, revenue cycle leaders are rethinking their strategy for patient financial management. According to a HFMA Pulse survey, the top two priorities for patient engagement are offering more payment alternatives (52.6%) and providing more self-service options (52.2%). […]

ClearBalance HealthCare Rates #1 as Healthcare Analysts Shine a Spotlight on Patient Financing

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By Bruce Haupt Patient financing still may be a niche component of healthcare revenue cycle, but it’s gained traction and visibility during the past few years. That’s because more health systems realize patient pay is a necessary pillar of the three-legged reimbursement stool. Healthcare analysts understand this, too, with Black Book Market Research and KLAS […]

How to Support and Engage Patients During COVID-19

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Name: Laurie Heavey, VP, Marketing CentraCare is an eight-hospital health system in central Minnesota and a back-to-back winner of the ClearBalance® Top Performer award. Sherri Liebl, Executive Director of Revenue Cycle, recently spoke with Susan Morse, Managing Editor at HIMSS Media. During their HIMSS TV interview, Sherri shared six strategies to engage patients amid COVID-19. […]

How the ACA Has Spurred the Need for Patient Financing

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Available, Accessible, Affordable

By Laurie Heavey, VP Marketing March 23, 2020, marks 10 years since the Affordable Care Act (ACA) was signed into law. Public opinion still is divided about the ACA’s results toward true healthcare reform. In fact, during the past decade, the Kaiser Family Foundation (KFF) has conducted 102 public opinion polls that show many views […]

Patient Financing Moves from Nice to Have to Need to Have

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Consumer Health Care

SAN DIEGO, Jan. 27, 2020 – U.S. out-of-pocket healthcare spend, including consumer copayments, deductibles and spending not covered by insurance, was more than $375 billion in 2018, according to the Centers for Medicare & Medicaid Services (CMS). CMS projects 43 percent growth in patient out-of-pocket financial responsibility between now and 2027. Increasing consumer responsibility for […]

UPMC Pinnacle Revenue Cycle Team Creates Positive Patient Financial Experience

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A Focus on Patient Engagement Enhances Satisfaction and Financial Performance Harrisburg, Penn., June 24, 2019 – UPMC Pinnacle has undergone significant operational changes, including overhauling its revenue cycle IT system and adding new facilities throughout south central Pennsylvania. In September 2017, the health system joined UPMC. Throughout UPMC Pinnacle’s history, the Revenue Cycle team continues […]

Patient Financing Newcomers See Significant Impact in Less Than a Year

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(L-R) HFMA’s Todd Nelson, Patrice Taleff, UPMC Pinnacle, Karen Hoffman, CentraCare Health, Stacey Russell, MaineGeneral Health and Pete Thompson, ClearBalance ClearBalance Honors CentraCare Health and MaineGeneral Health for Improved Revenue Cycle and Patient Satisfaction Metrics  SAN DIEGO, June 24, 2019 – CentraCare Health in Minnesota and MaineGeneral Health in Maine have been named 2019 Patient Financing […]

Greater Need for Long-Term Patient Financing Results in Multiple Health Systems Selecting ClearBalance

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ClearBalance records another strong year of growth for its patient financing solution in 2018 SAN DIEGO, Jan. 9, 2019 – Confirming that consumers increasingly want and need long-term patient financing to cover their out-of-pocket medical expenses, several new health systems began offering the ClearBalance® zero-interest patient financing program in 2018. Adding to their ranks were […]

Consumers Expect Long-Term Patient Financing to Help Afford Care

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  Patients Share and Compare Financial Experience Stories SAN DIEGO, Dec. 11, 2018 – Just as consumers shop for the right care experience, now they think about the financial experience, too. According to the ClearBalance® 2018 Healthcare Consumerism study, 79 percent of respondents will ask their provider about payment options. What’s more, 94 percent expect […]