Tag: Patient experience

Excellent Customer Service Balances High Tech with High Touch

By Christian Coburn, Director, ClearBalance Patient Experience Center When it comes to healthcare, consumers want and expect to be informed of options to pay their out-of-pocket costs. According to the ClearBalance┬« 2018 Healthcare Consumerism study, consumer loyalty is influenced by how early and how often you communicate with patients about their estimated out-of-pocket costs, their … Continue reading “Excellent Customer Service Balances High Tech with High Touch”