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Does Consumer Advocacy Work?
Learn about the strategies Novant Health and Florida Hospital use to promote the patient experience and gain consumer loyalty. Find out more.
ROI Value Model is Peer Reviewed by HFMA
HFMA announces the ClearBalance® ROI Value Model™ is first to receive Peer Reviewed by HFMA® distinction in a newly created category. Read more.
Jeffery Hurst on RCM
Florida Hospital's Sr. VP of Finance Jeff Hurst describes success with ClearBalance® for patient payment resolution. Hurst compared repayment tactics including staff follow-up with patients, early-out vendors, the ClearBalance consumer-friendly loan program and as necessary, bad debt collections.
During the past three years, only the ClearBalance program has shown growth – both in terms of new patient accounts and repayment. “For a lot of patients, having access to flexible, affordable payment options beyond ‘pay in full’ is really the new wave of consumerism,” Hurst says.